Welcome to IFB Home Service, available through IFB-HOME.IN. By using our website or requesting our appliance repair and service, you agree to the following Terms & Conditions.
1. Our Services
We provide home appliance repair and service solutions based on the customer’s service request. Services may include inspection, diagnosis, repair, maintenance, and replacement of spare parts.
Service availability depends on the appliance, service location, technician availability, and nature of the problem.
2. Service Request & Booking
Customers may contact us through phone, WhatsApp, website forms, or other available communication channels.
A service request is considered confirmed only after confirmation from our service team.
Customers are responsible for providing accurate contact details, service address, appliance information, and details of the problem.
3. Inspection & Diagnosis
Our technician may inspect the appliance before recommending a repair.
The final repair requirement and cost may depend on the actual condition of the appliance and may be confirmed after inspection.
In some cases, additional faults may be identified during inspection.
4. Service Charges
Service charges, inspection charges, labour charges, and spare-part costs may vary depending on the appliance and repair requirement.
Applicable charges will be communicated to the customer before proceeding with major repair work, wherever reasonably possible.
5. Spare Parts
If a replacement is required, the appropriate spare part may be recommended based on the appliance model and fault.
Spare-part availability may depend on the model and market availability.
Once a spare part is replaced, the old/replaced spare part will not be returned to the customer.
6. Warranty Policy
We provide:
- 1-month service warranty on eligible repair services.
- 3-month warranty on eligible replacement spare parts.
The warranty period starts from the date mentioned on the service invoice/bill.
The customer must keep the original service invoice/bill as proof of service and warranty.
The service warranty applies only to the specific repair/service performed. Spare-part warranty applies only to the specific spare part replaced during the service.
Warranty does not cover damage caused by misuse, physical damage, liquid damage, voltage fluctuation, electrical issues, pest/rodent damage, unauthorized repair, or other external causes.
All warranty claims are subject to inspection and verification by our technician.
7. Customer Responsibilities
Customers are responsible for providing accurate:
- Appliance model and problem details
- Contact information
- Service location
- Previous repair or modification information, where applicable
Customers should provide reasonable and safe access to the appliance for inspection and service.
8. Service Limitations
Repair results may depend on the age, condition, model, availability of spare parts, and underlying condition of the appliance.
We do not guarantee that every appliance can be repaired.
In some cases, additional repair or replacement may be required after diagnosis.
9. Cancellation & Rescheduling
Customers may contact us to cancel or reschedule a service request.
Any applicable visit, inspection, or other charges already incurred may remain payable.
10. Payments
Payment should be made using the payment method communicated by our service team.
Customers should retain the service invoice or receipt provided after payment.
11. Website Information
We make reasonable efforts to keep the information on our website accurate and updated. However, service availability, pricing, offers, and other information may change without prior notice.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the content, availability, security, or privacy practices of third-party websites.
13. Limitation of Liability
We make reasonable efforts to provide repair and service professionally. However, we are not responsible for problems resulting from pre-existing faults, misuse, unauthorized modifications, electrical problems, voltage fluctuations, physical damage, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last Updated” date.
15. Contact Us
For questions regarding these Terms & Conditions or our services, please contact us:
IFB Home Service
Website: IFB-HOME.IN
Phone: +91 85006 28767
